1. Who we are

Greene Heating Ltd provides heating and plumbing services in Blackpool and the Fylde. If you have any questions about this policy, you can contact us at greeneheating@gmail.com.

2. Information we collect

We may collect the following information when you contact us or use our services:

• Your name and contact details (phone number, email address).
• Property address and details of the work required.
• Any information you choose to provide when requesting a quote or booking.

3. How we use your information

We use your information to:

• Respond to enquiries and provide quotes.
• Arrange and carry out heating and plumbing work.
• Issue invoices, certificates and other documentation.

4. Legal basis

We process your personal data on the basis of:

• Contract: to provide services you have requested.
• Legitimate interests: to run and manage our business.
• Legal obligations: where we must keep certain records (for example, gas safety certificates).

5. Sharing your information

We do not sell your personal data. We may share information with:

• Trusted third parties where necessary to deliver our services (for example, suppliers or certification bodies).
• Professional advisers (for example, accountants) where required.
• Regulators or authorities where we are legally obliged to do so.

6. Data retention

We keep your information for as long as necessary to provide our services and meet legal requirements. Gas safety records and invoices may be retained for a number of years in line with regulatory guidance.

7. Your rights

You have rights over your personal data, including:

• The right to access the information we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion in certain circumstances.
• The right to object to certain types of processing.

To exercise these rights, please contact us at greeneheating@gmail.com.

8. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this website.